While Chinese construction machinery enterprises are conquering cities at home, overseas wars are also raging. For overseas customers, timely and considerate after-sales service is the main factor for them to choose overseas brand products.

According to the editor of China Construction Machinery Trade Website, many overseas service centers of construction machinery have first-class technical strength, equipped with product exhibition area and call center, etc., whose business involves parts repair, equipment maintenance and professional technical support. When communicating with an overseas service engineer, he told 21-Sun editor that the biggest advantage of overseas service center is that it can guarantee the timeliness of service to the maximum extent and enhance the influence and reputation of the brand in overseas.

Due to different religious beliefs, customs and other differences, the operation of overseas service centers in the local area needs to respect the local culture. Taking Weichai maintenance and Service Center in Saudi Arabia as an example, the majority of Saudi Arabian people believe in Islam and observe traditional customs such as Ramadan and Hajj. On June 29, Saudi Arabia officially entered the holy month of Ramadan and held the hajj ceremony 40 days after the eid al-Fitr holiday. In order to provide good services during Ramadan, Hajj and other special periods, Weichai Maintenance Service Center in Saudi Arabia timely adjusted its strategies and carried out considerate on-site services, which won unanimous recognition and favorable comments from terminal customers.